Refund policy

Last Updated: August 13, 2026

At RAMEN PARADOX, due to the nature of our food products, we generally do not accept returns or exchanges for reasons of customer convenience.

However, in the event of product defects, damage during shipping, or the delivery of an incorrect item, we will address the issue as outlined below.

1. Cases Where Returns or Exchanges Are Accepted

Please contact us as soon as possible after receiving your order if any of the following apply:

  • An incorrect product was delivered

  • The product is damaged or soiled

  • There is a clear defect in the product

  • There are other deficiencies for which our company is responsible

After confirming the condition of the product, we will proceed with an exchange or a refund. In the event of a defective product, we may ask you to provide photos clearly showing the condition of the item for verification purposes.

2. Returns and Exchanges for Customer Convenience

As a general rule, we do not accept returns or exchanges for customer convenience, including cases such as:

  • Making a mistake when placing an order

  • The product differing from your expectations (e.g., taste or appearance)

  • No longer needing the product

  • Any other reasons based on personal preference

Furthermore, due to health and safety reasons inherent to food products, we cannot accept returns or exchanges for opened or consumed items under any circumstances.

3. Return and Exchange Procedures

If you wish to request a return or exchange, you must contact us at the email address below before sending the product back.

Email: h-watanabe@world-bite.co.jp

If a product is returned without prior notice, we may not be able to accept the return or exchange. If your request is eligible, we will provide you with individual instructions regarding the return method and shipping address.

4. Shipping Costs for Returns and Exchanges

In the case of returns or exchanges due to our responsibility—such as defective products, damage, or incorrect delivery—we will bear the return shipping costs.

As a general rule, we do not accept returns or exchanges for customer convenience, and therefore no shipping costs for such returns will be covered.

5. Refunds

Once a refund is approved, it will generally be issued through the original payment method used at the time of purchase.

The time it takes for the refund to reflect in your account may vary depending on the payment service provider, credit card company, or financial institution you used.

6. For Customers in the EU, UK, and Other Regions

For customers residing in the EU, the UK, and other specific regions, this policy does not affect your statutory rights regarding returns, cancellations, or right of withdrawal under applicable local consumer protection laws.

Please note, however, that food and certain other perishable goods may be exempt from the statutory right of return or withdrawal under these applicable laws.

7. Contact Us

For any inquiries regarding returns, exchanges, or refunds, please contact us at:

World Bite Co., Ltd. Email: h-watanabe@world-bite.co.jp